Thank you for shopping with us! We hope you love your purchase, but if you’re not completely satisfied, we’re here to help.

Returns:

Eligibility: You may return most items within 3 days of receipt for a full refund. Items must be in their original condition, unused, and with all original packaging and accessories included.

Non-Returnable Items: Certain items are non-returnable, including:

Gift cards:

Downloadable software products
Opened personal care items

Return Process:

To initiate a return, please contact our customer service owiitechcn@gmail.com to obtain a Return Authorization Number (RAN).
Please include a copy of your receipt or proof of purchase with your return.
Shipping Costs: You will be responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent).

Refunds:

Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within [5-10] business days.

Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow [5-10] business days for the transaction to reflect on your account.

Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Contact Us:

If you have any questions about our return and refund policy, please contact us atowiitechcn@gmail.com.