Frequently Asked Questions (FAQ)
1. What products do you sell?
We offer a wide range of consumer electronics, including smartphones, tablets, laptops, smartwatches, smart home devices, accessories, and more. We also provide bulk purchasing for wholesalers and retailers.
2. Are your products original and brand new?
Yes. All our products are 100% original, brand new, and sourced directly from authorized distributors or manufacturers. We do not sell refurbished or used items unless clearly stated.
3. Do you offer a warranty?
Yes. Most of our products come with a manufacturer’s warranty. The warranty period and terms may vary by brand and product. Please check the product page or contact us for more details.
4. Can I place a bulk or wholesale order?
Absolutely. We support B2B and wholesale purchases with competitive pricing and flexible shipping options. Please contact our sales team for customized quotes.
5. What payment methods do you accept?
We accept a variety of secure payment methods, including Credit/Debit Cards, PayPal, Bank Transfer, Alipay, WeChat Pay, and UnionPay.
6. How long does shipping take?
Shipping times depend on your location and the delivery method chosen. For domestic orders, delivery typically takes 2–7 business days. International orders may take 7–15 business days.
7. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary. Please refer to our Shipping Policy or contact us for details specific to your country.
8. What is your return policy?
We offer a hassle-free return policy within 7–14 days of purchase (depending on your region). Products must be unopened and in original condition. Some items may be non-returnable. Check our Return Policy for full details.
9. How can I track my order?
Once your order ships, we’ll send you a tracking number via email or SMS. You can use it to check the status of your shipment on the courier’s website.
10. How can I contact customer service?
You can reach us via email, phone, or live chat during business hours. Visit our Contact Us page for full details.